Frequently Asked Questions
Please see the most frequently asked questions by our customers. If you can't find the solution you're looking for, please contact us at lostpostshop@gmail.com, and we'll be pleased to assist you.
How long will my delivery take?
Delivery Estimates are given by Royal Mail, so please be aware that these are subject to change - due to holiday rushes, custom checks & bank holidays. We cannot be held responsible for any additional charges. UK Delivery = 1-5 Working Days EU Delivery = 3-10 Working Days Rest of the World = 7-28 Working Days. (please note working days do not include weekends or bank holidays) If you believe that your order may be lost, please message me directly after 14 days of your order being dispatched. I cannot do anything before this 14 day period
How do I track my order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel. Please note that most orders are sent untracked unless special delivery has been discussed with me prior to ordering. I am unable to check order status until a delivery attempt has been made.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed. To change your shipping address, please contact us as soon as possible at lostpostshop@gmail.com
Help! Can you assist me to complete my order?
Yes! We are happy to assist you with your order. Please contact us at lostpostshop@gmail.com
How do I create a new account?
Simply click 'Login/Register', located at the top right of the page and then click 'Create Account'. Fill in your details and click 'Update'. Registration should now be complete and you will receive a confirmation email shortly.Creating an account will allow you to create wishlists, submit product reviews, check prior orders and checkout faster.
How do I know my order was successful?
All successful transactions will receive a confirmation email within 30 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact us at lostpostshop@gmail.com
How do I update my account details?
Simply click 'Login/Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and credit card details as well as allowing you to review prior orders.
Refunds & Exchanges
We will be happy to replace custom items for the following reasons: -Error in the wording -Wrong item sent. Please contact time with details of your order and a photo as proof of error or defect and I will send a replacements as soon as I am able. I cannot accept returns or refunds for customised items unless they are defective.
How Do I Cancel An Order?
We are happy to cancel and refund any custom order within 6 hours of purchasing. After this period of time I am unable to cancel as work may have been started on your piece. If you purchase hasn't been customised then the order can be cancelled within 12 hours of purchase. Once an order has marked as shipped it will be too late to do this.
